Legal

Privacy Policy

Last updated: May 2026  ·  NEURACLOUD CONSULTING S.L.

This Privacy Policy explains how NEURACLOUD CONSULTING S.L. ("Fenix Elite", "we", "us") collects, uses, and protects personal data when you visit fenixelite.es or interact with our AI concierge chat widget. We are committed to GDPR compliance as required under Spanish and EU law.

1. Who We Are

Data controller: NEURACLOUD CONSULTING S.L.
Registered address: Benalmádena, Málaga, España
Contact: contact@neuracloudconsulting.com

2. What Data We Collect

Depending on how you use our site, we may collect:

• Contact information — name, email address, phone number, if provided via our forms or chat widget
• Conversation data — messages you send through the AI concierge chat widget, including booking requests and service enquiries
• Technical data — IP address, browser type, pages visited, session duration, collected automatically via cookies and analytics tools
• Beta survey responses — answers you submit through our HubSpot feedback form

3. How We Use Your Data

• To respond to your enquiries and booking requests
• To operate and improve the Fenix Elite beta programme
• To send you updates about the platform launch (only if you have opted in or joined the beta)
• To analyse site usage and improve user experience
• To comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds under GDPR Article 6:

• Legitimate interest — to operate the beta programme and respond to enquiries from professionals who have registered
• Consent — for any marketing communications, where you have explicitly opted in
• Contractual necessity — to fulfil any agreement related to your participation in the Fenix Elite beta

5. Third-Party Services

We use the following third-party processors who may handle your data on our behalf:

• HubSpot (EU region) — CRM, email marketing, and form submissions. HubSpot Privacy Policy
• LeadConnector / HighLevel — AI chat widget and conversation processing. Data may be processed on servers outside the EU. Appropriate safeguards apply.

All third-party processors are bound by data processing agreements and are required to protect your data in accordance with GDPR.

6. Cookies

Our site uses cookies for analytics and to enable certain features (including the chat widget). These may include:

• Strictly necessary cookies — required for the site to function
• Analytics cookies — HubSpot tracking to understand how visitors use the site
• Third-party cookies — set by LeadConnector for the chat widget

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the chat widget.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above. Beta programme data is retained for the duration of the programme and up to 12 months after its conclusion, unless you request deletion earlier.

8. Your Rights

Under GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, contact us at contact@neuracloudconsulting.com. We will respond within 30 days.

9. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Spanish data protection authority:

Agencia Española de Protección de Datos (AEPD)
www.aepd.es

10. Changes to This Policy

We may update this Privacy Policy as the platform develops. Any significant changes will be communicated to beta participants by email. The date at the top of this page always reflects the most recent version.

11. Contact

For any questions about this Privacy Policy or how we handle your data:
contact@neuracloudconsulting.com
NEURACLOUD CONSULTING S.L. · Benalmádena, Málaga, España